FREQUENTLY ASKED QUESTIONS
FAQ
Frequently Asked Questions
Are your parts OEM?
Yes. We deal exclusively in genuine Original Equipment Manufacturer (OEM) parts — the same components your vehicle was built with — never generic aftermarket substitutes.
How do I verify compatibility?
The most reliable way is your VIN. We match every part to your Vehicle Identification Number to confirm the exact make, model, year and specification before you buy.
Do you offer a warranty?
Yes. Qualifying parts are backed by our standard 30-day warranty, with extended warranty options available on many items. See our Warranty Policy for full terms.
How fast is shipping?
Orders are typically processed within 1–3 business days. Delivery time depends on the item and destination; heavy parts ship by freight while smaller parts ship via parcel carriers.
Can I return a part?
Yes, within the return window outlined in our Return & Refund Policy, provided the part is unused, uninstalled and in its original condition. Some items are non-returnable — details are in the policy.
Do you ship nationwide?
Absolutely. We ship to all 50 states, to both residential and commercial addresses, with freight service for heavy items like engines and transmissions.
How do I place an order?
Submit your vehicle details and the part you need through our quote form or call us. We’ll verify fitment, send a quote, and once approved you complete payment through our secure process.
How much can I save versus buying new?
Used OEM parts commonly cost significantly less than new or dealer parts — often up to 70% less — while delivering genuine factory quality.
What information do you need for a quote?
Your year, make, model, the part needed and ideally your VIN. For engines and transmissions, engine size and drivetrain details help us match the correct unit.
Are your engines and transmissions tested?
Yes. Engines undergo compression and leak testing where applicable, and transmissions are inspected for shift quality and internal condition before shipping.
What is your standard warranty period?
Our standard warranty is 30 days on qualifying parts, covering internally lubricated components under normal use. Extended coverage is available.
Do you provide mileage on used engines?
Whenever service records are available, we verify and disclose the mileage so you can choose the right unit for your needs and budget.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted systems, and we never store sensitive card details on our website.
Can I track my order?
Yes. Once your part ships you’ll receive tracking information so you can follow your delivery from our facility to your door.
What if the part doesn’t fit?
If a VIN-verified part doesn’t fit due to our error, contact us right away — we’ll make it right per our Return & Refund Policy.
Do you sell parts for luxury and import vehicles?
Yes. We source OEM parts for domestic, import and luxury brands including BMW, Mercedes-Benz, Audi, Lexus, Toyota, Honda and many more.
Do you offer freight shipping for heavy parts?
Yes. Engines, transmissions, truck beds and other heavy items are crated or palletized and shipped by freight carrier nationwide.
Can businesses and repair shops order from you?
Definitely. We work with individual owners, mechanics, body shops and dealerships, and we offer commercial delivery options.
Do you price match?
We work hard to offer the most competitive pricing on quality-tested OEM parts. If you have a comparable quote, let a specialist know and we’ll do our best to earn your business.
Can I cancel an order after placing it?
Contact us as soon as possible. If the order hasn’t shipped we can usually cancel it; once shipped, our Return & Refund Policy applies.
What mileage do your used engines have?
Mileage varies by unit. Whenever records are available we verify and disclose the mileage so you can choose the right engine for your budget and needs.
Are your engines tested before shipping?
Yes. Every engine goes through our multi-point inspection including compression testing, leak checks and a test run where possible before it ships.
Do used engines come with a warranty?
Qualifying engines are backed by our standard warranty, with extended coverage options available. See our Warranty Policy for full terms.
Will the engine fit my exact vehicle?
We match every engine to your VIN to confirm correct fitment for your make, model, year and engine size before you buy.
Does the engine include accessories?
Engines are typically sold as long blocks or complete assemblies. Our specialists will confirm exactly what is included with your specific unit.
How is a heavy engine shipped?
Engines are securely crated or palletized and shipped by freight carrier to residential or commercial addresses across all 50 states.
Do you sell automatic, manual and CVT transmissions?
Yes. We source all three types — automatic, manual and CVT — for a wide range of domestic and import vehicles.
Are transmissions tested before shipping?
Every transmission passes our multi-point inspection, including shift-quality and internal condition checks, before it ships.
How do you confirm the transmission fits my car?
We match each unit to your VIN to verify the correct application, gear ratio and drivetrain for your vehicle.
Is there a warranty on used transmissions?
Qualifying transmissions include our standard warranty, with extended coverage available. See our Warranty Policy for details.
Does the transmission include the torque converter?
Automatic units often include the torque converter. Our specialists confirm exactly what is included with your specific transmission.
How are transmissions shipped?
Transmissions are crated or palletized and shipped by freight carrier to residential and commercial addresses across all 50 states.